A member cancels
Hyzl reads the reason they typed on the way out and answers that reason, within a minute of the lapse.
It can hold the plan, offer the price you approved, or take the payment on the call.
The moment: Cancellation win-backBy kind of business · Dating and membership
Hyzl for dating and membership apps
Members leave on a date they chose themselves. Hyzl is on the phone within a minute of the lapse, about the reason they gave — not a coupon, and not a week later.
What Hyzl does here.
The moments that matter most in this kind of business, in the order money moves through it.
Someone closes the paywall without paying
Your server tells Hyzl they left, and Hyzl texts inside the hour about the thing they were actually looking at.
It calls when a conversation will do what a text cannot, and it stops the moment they pay.
The moment: Paywall exitA customer calls or texts your number
The same number works both ways. Hyzl answers, knows who is calling and what has already been said to them.
It can send the link, book the time, or put the call through to you.
The moment: Support on the same numberWhat we measured.
One industry's own numbers over a named window, with the method printed under each figure.
Members-only dating app · Holdout measured, three weeks, App Store verified.2.7x
the win-back rate of an untouched holdout. 18.6% came back against 6.9%.
Members-only dating app · Product fact.1 min
from the cancellation to the first contact. No queue, and no morning batch.
Questions we get.
Short answers, true today. If something here stops being true, this page changes.
Will it text someone who already paid?
No. Hyzl checks your payment provider before every touch, not once at the start, so a member who has already renewed is never contacted about renewing.
What does it say to someone who has just cancelled?
It reads the cancellation first: whether the plan is still running, what they were paying, how long they were a member, and the reason they typed on the way out. Then it answers that reason. On this moment we can also run two to five script and discount variants against each other, and you see which one each member got.