Moment · Trial end · Live
The trial ran out and nothing was charged.
A trial that lapses in silence is the cheapest conversation you will ever have. Hyzl picks it up the same day, from the number they already gave you, and asks about the trial before it mentions a price.
What happens.
Every line is something the workflow actually does, not a diagram of it.
- The trial runs out and nothing is charged. Hyzl picks it up the same day, from the number they already have.
- It asks what they got out of the trial and answers that, before it mentions a price.
- What they used is what it talks about. The offer is the plan they were already on.
- Payment is checked first, so anyone who converted on their own is left alone.
In order.
Each step is a real setting in the workflow, in the order it happens.
- The day it lapses
The billing event lands and Hyzl opens with a question about the trial, not with a discount.
- On a reply
It answers what they actually got out of it, and what the paid plan adds on top of that.
- When it stalls
One call, inside the calling hours of the time zone the person is actually in.
- After the call
The offer in writing. One link, one price, held for 24 hours.
- Either way
They pay or they say STOP, recovery ends there, and the outcome is written down.