It reads the cancellation.
Whether the plan is still running, what they were paying, how long they had been a member, and the reason they typed on the way out.
Members-only dating app · Cancellation win-back
They cancelled. Nearly one in five came back.
Three weeks, one moment, one club. Hyzl called every cancellation within a minute — and the club kept a slice it never contacted, so there would be something to compare against.
Results from just 3 weeks
2.7x
the win-back rate of the holdout. +11.7 pts of difference, on people who had already decided to leave.
1 min
from the lapse to the first contact. No queue, no morning batch.
3 weeks
the whole window, start to finish, with both arms counted the same way.
“Cancel” is the start of the conversation.
A cancellation is not a customer leaving. It is a customer telling you exactly what is wrong, once, and then never again.
18.6%
of the members Hyzl called subscribed again before the window closed.
6.9%
of the members nobody called came back on their own.
+11.7 pts
between the two arms — the part that was not going to happen anyway.
Hyzl takes it from here.
Nobody on the club’s side watched a queue, picked up a phone or wrote a follow-up.
It runs the call.
A live conversation that answers the reason they gave rather than reciting an offer, and a voicemail only when nobody picks up.
It writes the outcome.
A transcript, the move it chose and why, and the money split into verified and pending. Nothing counts as recovered until the payment clears.
You paid for the subscriber. Get the conversation.
One moment, turned on. Hyzl calls the next cancellation within a minute, and tells you what it said.